Frequently Asked Questions

We deliver throughout Magog and the surrounding Estrie region of Québec, Canada. Our primary delivery zones include:

• Downtown Magog and all residential neighbourhoods
• Orford and surrounding areas (within 15 km)
• Portions of Sherbrooke within our delivery radius

Not sure if we deliver to your address? Call us at +1 819-703-4444 and we'll confirm availability for your location.

Our typical delivery window is 30–50 minutes from when your order is confirmed. Times may vary depending on distance from our kitchen, order volume, and traffic conditions.

During peak hours on weekends (Friday–Sunday evenings), please allow an additional 10–15 minutes. For large or catering orders, estimated delivery times are confirmed at the time of booking.

Yes, we have a minimum order requirement of $20.00 CAD for all delivery orders. This helps us maintain the quality and temperature of your food while covering the cost of our delivery service.

There is no minimum for pickup orders. To view our full menu and pricing, visit our Menu page.

Delivery fees depend on your distance from our location at 1700 Rue Sherbrooke, Magog:

• 0–5 km: $2.99 delivery fee
• 5–10 km: $4.99 delivery fee
• 10–15 km: $6.99 delivery fee

We will always confirm the delivery fee with you when you place your order. For more details, visit our Delivery page.

Yes — we offer a certified gluten-free crust option for all pizza salvatoré creations on our menu. Our gluten-free crusts are prepared with care to minimize cross-contamination; however, please note that our kitchen is not a fully gluten-free environment.

If you have a serious gluten intolerance or celiac disease, please let our team know when ordering and we will take extra precautions. Always inform us of any severe allergies so we can best accommodate your needs.

Absolutely. We have a dedicated vegetarian section on our menu featuring pizzas with fresh garden vegetables, artisanal cheeses, and house-made sauces. Popular vegetarian choices include:

• Margherita classique with fresh basil and buffalo mozzarella
• Roasted vegetable medley with goat cheese
• Wild mushroom and truffle oil pizza

For vegan guests, we can substitute our dairy cheese for a plant-based alternative upon request. View our full menu here.

Quality is at the heart of pizza salvatore. We source our ingredients carefully:

• Flour & dough: Made fresh daily in-house using imported Italian Tipo 00 flour
• Tomatoes: San Marzano DOP tomatoes imported from Campania, Italy
• Cheese: A blend of locally sourced Québec dairy and imported Italian varieties
• Meats & vegetables: Sourced from trusted local Québec farms and suppliers wherever possible

We believe great food starts with great ingredients — that's the Salvatore difference.

Yes! Salvatore Pizza proudly offers full catering services for corporate events, birthday parties, weddings, and community gatherings throughout the Estrie region of Canada. Our catering packages include:

• Custom pizza menus tailored to your guest preferences and dietary needs
• Full set-up and serving options available upon request
• Flexible quantities — from 10 to 200+ guests

To discuss catering options, please contact us at +1 819-703-4444 or fill out our contact form.

We accept a wide range of payment methods to make your Salvatore Pizza experience as convenient as possible:

• Cash (on delivery or in-store)
• Visa, Mastercard, and American Express (in-store and over phone)
• Debit / Interac (in-store)
• E-transfer for pre-approved corporate accounts

All in-store card payments are processed through our secure POS terminal. We do not store any card details.

Customer satisfaction is our priority. If there is a problem with your order, we want to make it right. Here is how our policy works:

• Order cancellations: Orders may be cancelled without charge if done within 10 minutes of placing them, before preparation has begun.
• Incorrect orders: If we make an error on your order, we will remake it at no cost or provide a full credit.
• Quality issues: If you are unsatisfied with the quality of your food, contact us within 1 hour of receiving your order.

For our full policy, please read our Refund Policy.

Salvatore Pizza takes your privacy seriously. When you interact with us:

• We collect only the information needed to process your order (name, address, phone, email).
• Your data is never sold to third parties.
• We use secure, encrypted storage for any digital records.
• You may request deletion of your personal data at any time by emailing us.

For complete details, please review our Privacy Policy and Cookie Policy.