Terms of Service

Effective Date: June 23, 2026  |  Last Updated: June 23, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Salvatore Pizza ("we," "us," "our," or "the Company"), governing your access to and use of the website located at salvatore-ca.com (the "Website"), as well as any related services, online ordering systems, mobile-compatible features, and associated digital or in-person services offered by Salvatore Pizza.

By visiting our Website, creating an account, placing an order, subscribing to any promotional communication, or otherwise interacting with our digital or physical services, you affirm that you are at least 18 years of age, or if you are between the ages of 13 and 18, that you have obtained verifiable consent from a parent or legal guardian. Individuals under the age of 13 are not permitted to use our services.

These Terms apply to all visitors, registered users, customers, and any other parties who access or use Salvatore Pizza's services in any capacity. Your continued use of the Website following any amendments to these Terms shall constitute your acceptance of those amended Terms.

2. Description of Services

Salvatore Pizza is a food service business operating in Canada that provides customers with the following services:

• Online Ordering: Customers may browse our menu and place orders for food items including pizzas, sides, beverages, and desserts through our Website at salvatore-ca.com.
• Delivery Services: We offer delivery of food orders to designated service areas within our delivery zones, subject to availability, distance restrictions, and operational hours.
• Pickup Services: Customers may place online orders and collect their items at our designated location(s).
• Promotional Offers and Loyalty Programs: From time to time, we may offer promotional discounts, seasonal deals, coupon codes, or loyalty reward programs accessible through our Website or email communications.
• Customer Support: We provide customer support services via email at [email protected] to assist with order inquiries, complaints, and general questions.
• Catering and Group Orders: Subject to availability and advance notice, we may provide catering services or accommodate large group orders for events and gatherings.

All services are subject to availability. Salvatore Pizza reserves the right to modify, suspend, or discontinue any service or menu offering at any time without prior notice. We do not guarantee the continuous availability of any specific menu item or promotional offer.

Food items offered are subject to ingredient and preparation changes. Menu descriptions, images, and pricing displayed on our Website are for informational purposes and may not always reflect real-time availability or current pricing. We strive to keep our menu information accurate and up to date.

3. User Obligations and Prohibited Activities

3.1 General User Obligations

As a user of our Website and services, you agree to:

• Provide accurate, current, and complete information when placing orders or registering for an account, including your correct delivery address, contact information, and payment details.
• Maintain the confidentiality of any account credentials, including usernames and passwords, and notify us immediately of any unauthorized use of your account.
• Use our Website and services solely for lawful purposes and in accordance with these Terms.
• Ensure that any delivery address you provide is a location where you are legally authorized to receive deliveries.
• Be present or have an authorized representative present to receive delivery orders at the time of delivery.
• Comply with all applicable laws and regulations of Canada, including but not limited to federal consumer protection laws and applicable provincial regulations.
• Promptly notify us of any errors or discrepancies in your order confirmation, receipt, or billing information.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities when using our Website or services:

• Fraudulent Activity: Submitting false, misleading, or fraudulent orders, payment information, or personal details; using stolen or unauthorized payment methods; or engaging in chargeback fraud.
• Unauthorized Access: Attempting to access, probe, or test the vulnerability of our systems or networks; attempting to bypass any security measures or authentication processes.
• Harmful Code: Uploading, transmitting, or distributing any viruses, malware, ransomware, spyware, or any other harmful software or code through our Website.
• Scraping and Data Mining: Using automated bots, scrapers, crawlers, or any other automated data collection tools to extract content, pricing, or any other information from our Website without our express written permission.
• Impersonation: Impersonating any person or entity, including Salvatore Pizza employees, representatives, or other customers.
• Harassment and Abuse: Engaging in any form of harassment, abuse, threats, or intimidation directed at our staff, delivery personnel, or other users.
• Intellectual Property Infringement: Reproducing, distributing, or using any content, trademarks, logos, or intellectual property belonging to Salvatore Pizza without express written authorization.
• Circumventing Terms: Attempting to circumvent, manipulate, or exploit these Terms, our pricing, promotional offers, or any other policies for unauthorized personal gain.
• Bulk or Resale Orders: Purchasing food items in bulk for the purpose of commercial resale without our express written consent.
• Illegal Activity: Using our services in furtherance of any illegal activity under Canadian federal or provincial law.

Violations of these prohibited activities may result in immediate suspension or termination of your account, cancellation of pending orders, and, where appropriate, referral to law enforcement authorities. Salvatore Pizza reserves the right to pursue all available legal remedies against users who engage in prohibited activities.

4. Online Ordering and Account Registration

To access certain features of our Website, such as order history tracking and saved preferences, you may be required to create a user account. When registering, you must provide truthful and accurate information. You are solely responsible for all activities that occur under your account.

Salvatore Pizza reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including but not limited to cases where we reasonably believe that a user is engaging in fraudulent activity, violating these Terms, or presenting risk to our operations or other users.

Guest checkout may be available for customers who prefer not to register an account. Guest users are still bound by these Terms in their entirety.

5. Payment Terms

5.1 Accepted Payment Methods

Salvatore Pizza accepts various forms of payment as displayed at checkout on our Website. Accepted payment methods may include major credit cards, debit cards, and other digital payment options. All payment transactions are processed through secure, encrypted payment gateways that comply with applicable Payment Card Industry Data Security Standards (PCI-DSS).

5.2 Pricing and Taxes

All prices displayed on our Website are in Canadian Dollars (CAD) unless otherwise specified. Prices are subject to change without prior notice. Applicable taxes, including the Goods and Services Tax (GST), Harmonized Sales Tax (HST), or Provincial Sales Tax (PST), will be calculated and applied to your order at checkout in accordance with the applicable tax laws of your province or territory in Canada.

5.3 Order Confirmation

Placement of an order through our Website constitutes an offer to purchase. An order is not confirmed until you receive a written or electronic order confirmation from Salvatore Pizza. We reserve the right to cancel or refuse any order at any time prior to fulfillment, including due to pricing errors, product unavailability, or suspected fraudulent activity. In such cases, any charges incurred will be refunded in full.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally considered final once an order has been prepared. However, if there is an error in your order, a quality issue, or a failure on our part to fulfill your order correctly, please contact us at [email protected] within a reasonable timeframe, and we will work to resolve the matter fairly, including through refund, replacement, or store credit as appropriate.

Cancellations may be accepted if your order has not yet entered the preparation stage. Once preparation has commenced, cancellation may not be possible. Please contact us promptly if you need to cancel an order.

5.5 Delivery Fees

Delivery fees, if applicable, will be clearly disclosed at checkout before you complete your purchase. Delivery fees are non-refundable unless the delivery was not completed due to an error on our part.

6. Intellectual Property Rights

All content published on and accessible through the Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, menu designs, recipes, photographs, software, and the overall "look and feel" of the Website (collectively, "Content"), is the exclusive property of Salvatore Pizza or its content suppliers and is protected by applicable Canadian intellectual property laws, including the Copyright Act (R.S.C., 1985, c. C-42) and the Trade-marks Act (R.S.C., 1985, c. T-13), as well as international intellectual property treaties and conventions.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its Content solely for the purpose of browsing our menu and placing personal, non-commercial food orders. This licence does not include:

• The right to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its Content for any commercial purpose.
• The right to modify, adapt, translate, or create derivative works based on any Content.
• The right to use any data mining, robots, or similar data gathering or extraction tools.
• The right to use any Salvatore Pizza trademarks, trade names, logos, or branding in any manner without prior written consent.

Any unauthorized use of our intellectual property may result in legal action. All rights not expressly granted in these Terms are reserved by Salvatore Pizza.

7. Allergen and Dietary Information

Salvatore Pizza makes reasonable efforts to provide accurate allergen and dietary information on our Website. However, our food is prepared in a kitchen environment where common allergens such as gluten, dairy, eggs, nuts, soy, and shellfish are present. We cannot guarantee that any menu item is completely free from allergens due to the risk of cross-contamination.

Customers with known food allergies, dietary restrictions, or medical conditions should exercise caution and contact us directly at [email protected] prior to placing an order to discuss their specific needs. Salvatore Pizza assumes no liability for allergic reactions or health conditions arising from consumption of our food products where the customer has not disclosed relevant dietary requirements or has not exercised appropriate caution.

8. Limitation of Liability

To the maximum extent permitted by applicable Canadian law, including consumer protection legislation such as the Competition Act (R.S.C., 1985, c. C-34) and applicable provincial consumer protection acts, Salvatore Pizza, its directors, officers, employees, agents, contractors, suppliers, and affiliates shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or services, even if we have been advised of the possibility of such damages.
• Loss of profits, revenue, data, goodwill, or other intangible losses.
• Damages resulting from unauthorized access to or alteration of your transmissions or data.
• Damages resulting from any interruption, suspension, or termination of service.
• Damages arising from errors, inaccuracies, or omissions in any content on the Website.
• Damages resulting from the conduct of any third parties, including third-party delivery services, payment processors, or platform providers.

In no event shall our total cumulative liability to you for all claims arising out of or related to these Terms or your use of our services exceed the total amount paid by you to Salvatore Pizza in the three (3) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent that applicable law in your province or territory prohibits such limitations, our liability shall be limited to the minimum extent permitted by law.

9. Disclaimers

9.1 "As-Is" Basis

The Website and its Content are provided on an "as-is" and "as-available" basis without any warranties or representations, express or implied, to the fullest extent permissible under applicable law. Salvatore Pizza expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Warranties that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
• Warranties regarding the accuracy, reliability, completeness, or timeliness of any content, information, or materials on the Website.

9.2 Third-Party Links and Services

Our Website may contain links to third-party websites or services that are not owned or controlled by Salvatore Pizza. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We strongly advise you to review the terms and privacy policies of any third-party websites you visit through links on our Website.

9.3 Delivery Estimates

Delivery time estimates provided at the time of ordering are approximations only and are not guarantees. Actual delivery times may vary due to factors beyond our control, including traffic conditions, weather, order volume, and delivery area logistics. Salvatore Pizza shall not be liable for delays in delivery.

10. Indemnification

You agree to defend, indemnify, and hold harmless Salvatore Pizza and its officers, directors, employees, agents, licensors, suppliers, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or services;
• Your violation of any applicable law, regulation, or the rights of any third party, including intellectual property rights, privacy rights, or consumer rights;
• Any content or information you submit, post, or transmit through the Website;
• Your fraudulent, negligent, or intentionally wrongful conduct;
• Any dispute between you and another user or third party.

Salvatore Pizza reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claims.

11. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of Canada and the applicable laws of the province in which Salvatore Pizza operates, without regard to conflicts of law principles. For matters of federal jurisdiction, Canadian federal law, including the Consumer Product Safety Act (S.C. 2010, c. 21), the Personal Information Protection and Electronic Documents Act (PIPEDA) (S.C. 2000, c. 5), and the Canada Consumer Product Safety Act, shall apply.

You agree that any legal proceedings arising out of or related to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in the province where Salvatore Pizza maintains its principal place of business. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to such jurisdiction or venue.

Nothing in this section shall limit Salvatore Pizza's right to seek injunctive or other equitable relief in any court of competent jurisdiction where necessary to protect our intellectual property or confidential information.

12. Dispute Resolution

12.1 Good Faith Negotiation

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services ("Dispute"), both parties agree to first attempt to resolve the matter informally through good faith negotiation. You must notify Salvatore Pizza of any Dispute in writing by sending an email to [email protected], describing the nature of your Dispute and the relief you seek. We will attempt to respond within fifteen (15) business days of receipt of such notice.

12.2 Mediation

If the Dispute cannot be resolved through informal negotiation within thirty (30) days of the initial notice, either party may request non-binding mediation conducted by a neutral third-party mediator agreed upon by both parties. The costs of mediation shall be shared equally unless otherwise agreed.

12.3 Arbitration

If mediation fails to resolve the Dispute, the parties agree that the Dispute shall be finally resolved by binding arbitration administered in accordance with the rules of a recognized Canadian arbitration body, such as the ADR Institute of Canada. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding. Each party shall bear its own legal costs unless the arbitrator determines otherwise.

12.4 Consumer Rights

Nothing in this dispute resolution section is intended to limit or waive any rights you may have under applicable Canadian consumer protection legislation, including provincial consumer protection acts that may provide you with additional rights and remedies.

13. Term and Termination

13.1 Term

These Terms of Service shall remain in full force and effect for as long as you continue to access or use our Website or services, unless terminated earlier in accordance with the provisions herein.

13.2 Termination by User

You may terminate your use of our services and close your account at any time by contacting us at [email protected]. Account closure does not affect any obligations or liabilities arising prior to the date of termination, including any outstanding payment obligations.

13.3 Termination by Salvatore Pizza

Salvatore Pizza reserves the right to suspend or terminate your access to the Website and services, with or without notice, for any of the following reasons:

• Violation of these Terms of Service or any applicable law;
• Engaging in fraudulent, abusive, or harmful behavior;
• Providing false or misleading information;
• Non-payment or chargebacks without valid justification;
• Any activity that we reasonably believe poses a risk to our business, staff, or other customers;
• Cessation of our business operations or a decision to discontinue the Website.

13.4 Effect of Termination

Upon termination of your account or access to our services, all rights and licences granted to you under these Terms shall immediately cease. Any provisions of these Terms that by their nature should survive termination, including but not limited to intellectual property rights, disclaimer of warranties, limitation of liability, indemnification, and governing law provisions, shall survive termination.

14. Changes to Terms of Service

Salvatore Pizza reserves the right to modify, update, or revise these Terms of Service at any time in our sole discretion. Any changes will become effective upon posting the revised Terms on our Website at salvatore-ca.com, with the updated "Last Updated" date reflected at the top of this page.

We will make reasonable efforts to notify users of material changes to these Terms through a notice on our Website or via email communication to registered users. However, it is your responsibility to review these Terms periodically to stay informed of any updates.

Your continued use of the Website or our services following the posting of revised Terms constitutes your acceptance of and agreement to the updated Terms. If you do not agree with the revised Terms, you must discontinue use of our Website and services.

15. Severability

If any provision of these Terms of Service is found by a court or arbitral tribunal of competent jurisdiction to be illegal, invalid, void, unenforceable, or in conflict with any applicable law, such provision shall be deemed severed from these Terms to the minimum extent necessary, and the remainder of the Terms shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the original intent of the severed provision.

The failure of Salvatore Pizza to enforce any provision of these Terms shall not be construed as a waiver of that provision or of our right to enforce such provision in the future.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies or guidelines posted on our Website, constitute the entire agreement between you and Salvatore Pizza with respect to your use of the Website and services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to such subject matter.

No oral statements, representations, or previous communications shall be deemed to modify or supplement these Terms unless agreed upon in writing and signed by an authorized representative of Salvatore Pizza.

17. Force Majeure

Salvatore Pizza shall not be held liable for any failure or delay in performance of our obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, extreme weather events, pandemics, government-mandated closures or restrictions, supply chain disruptions, power outages, cyberattacks, civil unrest, or any other event constituting force majeure under applicable Canadian law.

In the event of a force majeure situation, we will make reasonable efforts to notify affected customers and to resume normal operations as soon as practicable.

18. Accessibility

Salvatore Pizza is committed to making our Website accessible to all users, including individuals with disabilities, in accordance with applicable accessibility standards under Canadian law, including the Accessible Canada Act (S.C. 2019, c. 10). If you experience any accessibility barriers while using our Website, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

19. Privacy

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and disclose your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Please review our Privacy Policy carefully.

20. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, or if you wish to report a violation, please do not hesitate to contact us using the information below:

We aim to respond to all inquiries within five (5) to ten (10) business days. For urgent matters related to active orders, please use our email to contact us as promptly as possible.